Forrester research repeatedly confirms there is a strong relationship between the quality of a firm's ________,which in turn increases revenue.
A)Mobile apps and business transactions
B)IoT capabilities and KPIs
C)Business model and marketing efforts
D)Customer experience and loyalty

Question

Quizplus · Accepted Answer

Forrester research has repeatedly emphasized on the relationship between the quality of a firm's customer experience and customer loyalty, which eventually leads to an increase in revenue.

Forrester Research Repeatedly Confirms There Is a Strong Relationship Between