Examples of the Balanced Scorecard's innovation,learning,and growth measurement criteria are ___________.
A)Asset utilization and cash flow
B)Brand image and reputation
C)Cycle times and defect rates
D)Employee morale and IT capabilities

Question

Quizplus · Accepted Answer

The Balanced Scorecard's innovation, learning, and growth measurement criteria focus on non-financial factors that contribute to long-term success. Employee morale and IT capabilities are examples of factors that contribute to organizational learning and growth. Asset utilization and cash flow, brand image and reputation, and cycle times and defect rates are examples of other measurement criteria, but they do not specifically address innovation, learning, and growth.

Examples of the Balanced Scorecard's Innovation,learning,and Growth Measurement Criteria Are