SLAs are designed to protect the service provider,not the customer,unless the customer takes an informed and active role in the provisions and parameters.

Question

Quizplus · Accepted Answer

SLAs are designed to protect both the service provider and the customer. However, the customer must take an informed and active role in the provisions and parameters of the SLA in order to ensure that their interests are protected.

SLAs Are Designed to Protect the Service Provider,not the Customer,unless