Garvin's eight dimensions of quality include each of the following except
A) serviceability.
B) flexibility.
C) performance.
D) reliability.
Correct Answer:
Verified
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Q19: The overall goal of the benchmarking process
Q20: The scope document is an input to
Q21: The earlier an error is identified,the better
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Q26: Components of quality management include
A)customer satisfaction.
B)defect prevention.
C)continuous
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