Holly is a flight attendant for an international airline. Sometimes, despite being tired and grumpy, she needs to stay cheerful and friendly on her job. Being a flight attendant requires her to not give vent to her emotions. Holly's efforts at managing her emotions are an example of _____.

Question

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Holly's efforts to stay cheerful and friendly despite being tired and grumpy is an example of emotional labor. Emotional labor refers to the effort required by employees to manage their emotions in order to fulfill the job requirements and meet the expectations of their customers or clients. Flight attendants, customer service representatives, and healthcare professionals are some examples of jobs that require emotional labor.

Holly Is a Flight Attendant for an International Airline