A patient with burn injuries has had good coping skills for several weeks.Today,a newly assigned nurse is poorly organized.The patient's usual schedule was not followed.By mid-afternoon,the patient is angry and loudly complains to the nurse manager.Which is the nurse manager's best response?

Question

Quizplus · Accepted Answer

When a patient with good coping skills is angry and overwhelmed,the goal is to reestablish a means of dealing with the situation.The nurse should solve the problem with the patient by acknowledging the patient's feelings,validating them as understandable,apologizing as necessary,and then seeking an acceptable solution.Often patients can tell the nurse what they would like to have happen as a reasonable first step.

A Patient with Burn Injuries Has Had Good Coping Skills