Sharon works at a retail store in the U.S.Even though the transactions take longer and are more difficult when she serves a customer who does not speak much English and have different cultural norms,Sharon is patient and realizes these interactions are inevitable and can still result in satisfaction for both the customer and her.Sharon is doing what suggested behavior to improve intercultural communication?
A)being altruistic
B)tolerating ambiguity
C)being ethnocentric
D)immersing herself in culture

Question

Quizplus · Accepted Answer

Tolerating ambiguity refers to being comfortable with uncertainty and confusion that may arise in a cross-cultural interaction. Sharon's patience and recognition that these interactions are inevitable demonstrate her ability to tolerate ambiguity. The other choices do not accurately describe Sharon's behavior.

Sharon Works at a Retail Store in the U