Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of _______.
A) empathy
B) sympathy
C) supportiveness
D) reflecting feelings
Correct Answer:
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Q14: The first stage of listening is _.
A)interpreting
B)understanding
C)attending
D)evaluating
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A)skills used in developing
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A)the denotative
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