In response to the statement "I brought all the boxes up to the second floor,and he tells me I didn't do what I was supposed to-that really irks me," which of the following best holds the characteristics of an effective supportive message?
A)"Were you supposed to bring them to the basement instead?"
B)"Maybe he didn't yell at you.Maybe he just has a loud voice."
C)"He's a real jerk,isn't he?"
D)"Yeah,I can understand why you'd be upset."

Question

Quizplus · Accepted Answer

Choice D acknowledges the speaker's feelings and shows understanding, which is a characteristic of an effective supportive message. Choices A, B, and C do not provide support or understanding for the speaker's frustration.

In Response to the Statement "I Brought All the Boxes