
Hope is the level of a particular benefit that will lead to a valued end state.
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Q8: From a regulatory focus viewpoint, equitable expectations
Q9: Satisfaction as an emotion is extremely strong
Q10: Expectations about what a consumer thinks will
Q11: Durable goods are goods that are consumed
Q12: If performance perceptions are more positive than
Q14: Packrats hang onto a relatively manageable number
Q15: Attribution theory focuses on explaining why a
Q16: Service quality sometimes is seen as determined
Q17: Expectations can affect performance perceptions.
Q18: Expectations are pre-consumption beliefs concerning what will
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