You are on the phone with tech support after your software crashed. The technician is helping you go through the steps to reinstall the software, pausing from time to time to visualize the situation before telling you the next step. This technician is likely accessing ________ memory.
A) procedural
B) episodic
C) autobiographical
D) explicit

Question

Quizplus · Accepted Answer

Procedural memory refers to the memory responsible for knowing how to do things, such as riding a bike or typing on a keyboard. In this scenario, the technician is guiding the caller through the steps to reinstall the software, which requires recalling how to perform certain actions, indicating the use of procedural memory. Episodic and autobiographical memory relate to personal experiences, and explicit memory encompasses both declarative and procedural memory.

You Are on the Phone with Tech Support After Your