What is said to exist when there is a gap between a desired state-what managers want-and an existing state-the situation that the managers are facing?
A)a service gap
B)a benchmark
C)a condition of uncertainty
D)a problem

Question

What is said to exist when there is a gap between a desired state-what managers want-and an existing state-the situation that the managers are facing?
A)a service gap  
B)a benchmark  
C)a condition of uncertainty  
D)a problem

Quizplus · Accepted Answer

When there is a gap between a desired state and an existing state, it is referred to as a problem. This is a common situation that managers face in their daily operations, and they must work to identify and address these problems in order to improve performance and achieve their goals. Service gap refers specifically to a gap between the expected and actual level of service provided to customers. A benchmark is a point of reference or a standard against which performance can be measured. Condition of uncertainty refers to a situation in which there is a lack of information or knowledge about a particular issue or event, leading to uncertainty about the outcomes or consequences.

What Is Said to Exist When There Is a Gap