Robin works in customer service of a department store. She handles returned products. For most products,if they are returned in original packaging,are undamaged,and the customer has the bill,Robin will accept the return for a full refund. However,for camping gear,the policy is no returns and no exceptions. What term describes how Robin handles returned products?
A)consistency planning
B)organizational autonomy
C)standardization
D)problem empowerment

Question

Robin works in customer service of a department store. She handles returned products. For most products,if they are returned in original packaging,are undamaged,and the customer has the bill,Robin will accept the return for a full refund. However,for camping gear,the policy is no returns and no exceptions. What term describes how Robin handles returned products?
A)consistency planning  
B)organizational autonomy  
C)standardization  
D)problem empowerment

Quizplus · Accepted Answer

The term that describes how Robin handles returned products is standardization, as there are specific criteria that must be met for a return to be accepted, and there is a specific policy in place for camping gear returns. Consistency planning, organizational autonomy, and problem empowerment do not accurately describe the situation.

Robin Works in Customer Service of a Department Store