Organizations have high centralization of authority when a customer service representative must contact their manager to solve a problem.

Question

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High centralization of authority means that decision-making power is concentrated at the top of the organization. In this scenario, the fact that a customer service representative needs to contact their manager to solve a problem suggests that the manager has a significant amount of authority and control over the situation. This is consistent with a highly centralized organizational structure.

Organizations Have High Centralization of Authority When a Customer Service