Narrative 12-2
Telecommunications providers often suffer from high turnover in their front-line positions. To combat this,Bell Canada offers 35 percent discounts to its employees on services including mobility,TV,internet,and home phone. By contrast,Rogers Communications offers 50 percent discounts on services for its employees.
-Refer to Narrative 12-2. According to which theory would employees at Bell likely believe they are being treated unfairly?

Question

Quizplus · Accepted Answer

Employees at Bell are likely to believe they are being treated unfairly according to equity theory, which suggests that employees compare their own inputs and outcomes to those of others to determine if they are being treated fairly. In this case, Bell employees may perceive that they are receiving less favorable discounts than employees at Rogers Communications, leading to feelings of inequity.

Narrative 12-2 Telecommunications Providers Often Suffer from High Turnover in Their Front-Line