Today,an assembly line worker at a GM plant in St. Catharines,Ontario starts at about $21 an hour,working up to the top rate of $34 an hour over time. However,they no longer have access to a defined-benefit pension plan,and have a less-secure pension called a defined-contribution plan. How should plant managers engage with employees who feel stressed by these imposed changes?

Question

Quizplus · Accepted Answer

Empathetic listening is the best choice in this situation as it involves actively listening to employees' concerns and showing understanding and compassion towards their difficulties. This approach can help employees feel heard and valued, which can reduce their stress levels and increase their motivation and engagement. Positive feedback and dyadic communication can also be useful, but may not be as effective as empathetic listening in addressing employees' emotional reactions to significant changes in their workplace benefits. Reactive communication, which involves responding to employees' concerns after they have already escalated, may be necessary but is not the best first step.

Today,an Assembly Line Worker at a GM Plant in St