Marriott's top management decided that there was a need for a serious effort to "put democracy back in the company" and make employees feel "involved in the success of the company." Managers adopted the theme "Ladies and Gentlemen serving Ladies and Gentlemen." This was the rule employees were told to use when dealing with customers. Employees asked special corporate guests to comment on the good and bad aspects of their stay,and also to tell what the competition was doing better than Marriott. The employees then acted accordingly. Which of the following controls did Marriott adopt?
A)autonomous controls
B)concertive controls
C)normative controls
D)corrective controls

Question

Marriott's top management decided that there was a need for a serious effort to "put democracy back in the company" and make employees feel "involved in the success of the company." Managers adopted the theme "Ladies and Gentlemen serving Ladies and Gentlemen." This was the rule employees were told to use when dealing with customers. Employees asked special corporate guests to comment on the good and bad aspects of their stay,and also to tell what the competition was doing better than Marriott. The employees then acted accordingly. Which of the following controls did Marriott adopt?
A)autonomous controls  
B)concertive controls  
C)normative controls  
D)corrective controls

Quizplus · Accepted Answer

Marriott adopted normative controls, which focus on shaping the norms and values of employees to align with organizational goals, as seen in the theme "Ladies and Gentlemen serving Ladies and Gentlemen."

Marriott's Top Management Decided That There Was a Need for a Serious