What is the definition of quality according to the American Society for Quality?
A)the characteristics of a product or service that satisfy customer needs
B)a product that customers perceive as free of deficiencies
C)any product made from error-free components
D)a product produced according to a sacrificing design plan

Question

What is the definition of quality according to the American Society for Quality?
A)the characteristics of a product or service that satisfy customer needs  
B)a product that customers perceive as free of deficiencies  
C)any product made from error-free components  
D)a product produced according to a sacrificing design plan

Quizplus · Accepted Answer

The American Society for Quality defines quality as the characteristics of a product or service that satisfy customer needs. This definition emphasizes the importance of meeting the expectations and requirements of customers, rather than simply focusing on technical aspects or error-free production.

What Is the Definition of Quality According to the American