The Nurse Manager Is Updating Unit Staff on Findings by the Joint

The nurse manager is updating unit staff on findings by The Joint Commission.Which of the following statements shows an understanding of untoward events in the hospital setting? The primary cause of untoward events is

A) "unclear,ineffective communication."
B) "unclear chain of communication for reporting."
C) "ineffective reporting of the untoward event."
D) "lack of consistent supervision of nursing staff."