Molly, a customer service representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint. Molly's supervisor then reprimanded Molly and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. This best exemplifies_____.

Question

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The scenario best exemplifies the law of effect, which states that positive consequences increase the likelihood of the behavior being repeated, whereas negative consequences decrease the likelihood of the behavior being repeated. In this case, the negative consequence of being reprimanded and having the incident recorded in her file led Molly to make a conscious effort not to repeat the same mistake in the future.

Molly, a Customer Service Representative for an Insurance Company, Was