Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called_____.
A) behavior modeling
B) overlearning
C) immediate confirmation
D) active practice

Question

Quizplus · Accepted Answer

Immediate confirmation refers to providing feedback on whether the response provided by the trainee is correct or incorrect. This helps the trainee to know their current level of understanding and learn from the feedback. Therefore, option C is the correct answer. Option A, behavior modeling, refers to observing and learning from the behavior of others, which is not described in the scenario. Option B, overlearning, refers to practicing a skill beyond mastery to enhance retention, which is not mentioned in the scenario. Option D, active practice, refers to engaging in deliberate practice to improve performance, which is not the focus in the scenario.