Kathleen is the director of HR for a resort-hotel that is opening in an area that already contains several hotels and casinos. The labour market for hotel employees of all kinds is tight. The resort-hotel owner has exhausted almost all of her capital in building the hotel and has told Kathleen that labour costs will be a major factor in the company's success or failure. How should Kathleen go about filling the lower-level hotel jobs?
A) Offer higher wages than the competitors and so "steal" trained employees from the other hotels and casinos.
B) Hire ex-convicts, long-term unemployed persons, and part-time workers.
C) Recruit employees from the Philippines and Jamaica.
D) Staff the hotel with only half the usual complement of employees, and rely on heavy use of overtime pay.
Correct Answer:
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