Roxanne's mood was affected by the excellent service she received at the coffee shop.This is best explained by the concept of
A)social conventions.
B)emotional contagion.
C)reappraisal.
D)emotion labor.
E)emotional memory.

Question

Roxanne's mood was affected by the excellent service she received at the coffee shop.This is best explained by the concept of
A)​social conventions.
B)​emotional contagion.
C)​reappraisal.
D)​emotion labor.
E)​emotional memory.

Quizplus · Accepted Answer

Emotional contagion refers to the phenomenon of one person's emotions influencing the emotions of others nearby. In this scenario, Roxanne's mood was influenced by the positive emotions of the coffee shop's staff, thus fitting the concept of emotional contagion.

Roxanne's Mood Was Affected by the Excellent Service She Received