Amber wants to make a sale.According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try
A)speaking in a rate much faster than her customer's.
B)lightly touching her customer.
C)avoiding direct eye contact with her customer.
D)keeping her facial expression as neutral as possible.
E)None of these are advisable to gain compliance.

Question

Amber wants to make a sale.According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try​
A)​speaking in a rate much faster than her customer's.
B)​lightly touching her customer.
C)​avoiding direct eye contact with her customer.
D)​keeping her facial expression as neutral as possible.
E)​None of these are advisable to gain compliance.

Quizplus · Accepted Answer

Lightly touching a customer can create a positive connection and increase compliance. It is important to note that the touch should be appropriate and not intrusive or uncomfortable for the customer. The other options, speaking at a faster rate, avoiding eye contact, and having a neutral facial expression, may create barriers or discomfort for the customer, decreasing the likelihood of compliance.

Amber Wants to Make a Sale