Which term is used for a cost that relates to all errors not detected and not corrected before delivery to the customer?
A) prevention cost
B) appraisal cost
C) internal failure cost
D) external failure cost

Question

Quizplus · Accepted Answer

External failure cost is a cost that relates to all errors not detected and corrected before delivery to the customer. Items such as warranty cost, field service personnel training cost, product liability suits, complaint handling, and future business losses are examples of external failure costs.

Which Term Is Used for a Cost That Relates to All