Shop Ahead,a retail mart,conducted a survey on how long a customer waits in a queue for billing.Based on the results of the survey,the company planned to modify the number of employees at the billing counter.While checking out of the mart,Shop Ahead asked all its customers to fill a form indicating the time they spent in the queue.All customers reported that they waited for 2,5,or 10 minutes.Majority reported that they waited for 10 minutes.Based on the results,Shop Ahead added 10 cash counters to its existing 20.After a month,the management realized that the mart had more cash counters and employees than required.Which of the following is most likely the reason for the loss incurred due to overemployment in the mart?

Question

Quizplus · Accepted Answer

The reason for the loss incurred due to overemployment in the mart is most likely because the information provided in the survey was inaccurate. Since all customers reported waiting only for 2, 5, or 10 minutes, the majority reporting waiting for 10 minutes suggested that some customers may have exaggerated their waiting time. Based on this misleading information, Shop Ahead added 10 cash counters and employees that were not required, resulting in the loss incurred due to overemployment.

Shop Ahead,a Retail Mart,conducted a Survey on How Long a Customer