Atrade Foods Inc.is a chain of supermarkets where part of employees' monthly paychecks depend on customer satisfaction.80 percent of the salary is based on earnings and the remaining 20 percent is based on customer satisfaction ratings and service quality.In this case,Atrade Foods Inc.is committed to _____.
A) total quality management
B) line-flow production
C) implementing an MRP program
D) internal service quality

Question

Atrade Foods Inc.is a chain of supermarkets where part of employees' monthly paychecks depend on customer satisfaction.80 percent of the salary is based on earnings and the remaining 20 percent is based on customer satisfaction ratings and service quality.In this case,Atrade Foods Inc.is committed to _____.
A) ​total quality management 
B) ​line-flow production 
C) ​implementing an MRP program 
D) ​internal service quality

Quizplus · Accepted Answer

Atrade Foods Inc.'s commitment to customer satisfaction as a factor in employee paychecks indicates a commitment to total quality management, which focuses on improving quality and satisfying customers. Line-flow production is a manufacturing concept, not applicable to a supermarket, MRP (Material Requirements Planning) is a production planning and inventory control concept, and internal service quality focuses on improving employee satisfaction, not customer satisfaction.