Sophie, an employee at Dandrill Corp., comes to office about an hour late.Morgan, Sophie's manager, asks her to inform him the next time she would be late.Sophie immediately starts ranting angrily at him.Which of the following will help Sophie avoid such an emotional response?

Question

Sophie, an employee at Dandrill Corp., comes to office about an hour late.Morgan, Sophie's manager, asks her to inform him the next time she would be late.Sophie immediately starts ranting angrily at him.Which of the following will help Sophie avoid such an emotional response?​

Quizplus · Accepted Answer

Emotional intelligence is the ability to recognize and manage one's own emotions and the emotions of others. In this scenario, Sophie exhibits a lack of emotional intelligence by reacting angrily to her manager's request. Developing emotional intelligence skills can help her avoid emotional responses and better manage her reactions in the workplace.

Sophie, an Employee at Dandrill Corp