A manager instructs an employee to ship an item with a minor defect to a customer in violation of the employee's personal values.This is an example of:
A)role ambiguity.
B)person-role conflict.
C)interrole conflict.
D)non-role conflict.

Question

A manager instructs an employee to ship an item with a minor defect to a customer in violation of the employee's personal values.This is an example of:​
A)​role ambiguity.
B)​person-role conflict.
C)​interrole conflict.
D)​non-role conflict.

Quizplus · Accepted Answer

This scenario exemplifies a person-role conflict where the employee has a personal value of honesty and integrity that is in conflict with the role assigned by the manager to ship a defective item to a customer.

A Manager Instructs an Employee to Ship an Item with a Minor