In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be:
A)sensitive to employees' feelings.
B)an empathetic listener.
C)an apprehensive communicator.
D)directive and assertive.

Question

In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be:
A)​sensitive to employees' feelings.
B)​an empathetic listener.
C)​an apprehensive communicator.
D)​directive and assertive.

Quizplus · Accepted Answer

In an emergency situation, a supervisor must be directive and assertive in order to quickly and efficiently coordinate the efforts of their team and ensure the safety and well-being of the patient. While sensitivity and empathy are important qualities, they may not be the most effective in high-stress, time-critical situations. An apprehensive communicator may cause confusion and delay in the response efforts.

In an Emergency Situation, Like a Life-Threatening Trauma in an Emergency