____ help design and implement customer relationship management activities in the electronic commerce operation.

Question

Quizplus · Accepted Answer

Customer service personnel are responsible for interacting with customers, addressing their needs and concerns, and building relationships. Therefore, they would be best suited to help design and implement customer relationship management activities in an e-commerce operation. Network operators, systems administrators, and content editors may have other important roles in the operation, but they do not have direct responsibility for customer relationship management.

____ Help Design and Implement Customer Relationship Management Activities in the Electronic