Total quality management is the concept of focusing on managing the total organisation to deliver uncompromised quality to customers.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that focuses on continuous improvement of processes, products, and services to enhance customer satisfaction. It involves all employees in the organisation working towards improving quality, reducing waste, and increasing efficiency. The ultimate goal of TQM is to deliver uncompromised quality to customers.

Total Quality Management Is the Concept of Focusing on Managing