Bianca recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Bianca do to exercise effective control?
A) She should order more training for her workforce.
B) She should contact the maintenance department and have them fix her machinery.
C) She should investigate and discover the cause of the problem.
D) She should suspend the poorer workers in her department.
E) None of these choices.

Question

Quizplus · Accepted Answer

Bianca should investigate the cause of the high reject rate in order to address the root of the problem. Ordering more training or suspending workers may not solve the underlying issue, and contacting the maintenance department may not be relevant if machinery is not the cause of the rejects. Therefore, option C- investigating and discovering the cause of the problem- is the best first step in exercising effective control.

Bianca Recently Discovered That the Reject Rate for Her Department