Companies such as Samsung,BMW and Mercedes emphasise technical excellence and luxury as a brand advantage.These characteristics are known as being a 'point of difference'.
Correct Answer:
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Q8: 'Direction' is a high level summary statement
Q9: Discretionary work effort is the effective activity
Q10: Micromanagement is the overly controlling detailed supervision
Q11: Knowledge management means having everyone in the
Q12: 'Accountability' refers to the earnest and persistent
Q14: 'Building personal bonds','having a client focus' and
Q15: 'Discipline' refers to the responsibility of a
Q16: 'Integrity' refers to the workplace approach to
Q17: 'Purpose' is a set of overall priorities
Q18: Project management is the overly controlling detailed
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