The manager calls the staff together to assess a situation in which the family of a seriously ill patient is anxious and is absorbing a great deal of staff time in consultation,discussion,and questioning of treatment decisions.Staff members are becoming distanced from the family.After inviting the concerns of staff,the manager explains that the organization values patient-centered care and that evidence supports that acting as an advocate and a listener is helpful to families.The manager asks the staff for ideas and strategies that are effectively patient-centered in dealing with families in similar situations.What is the role of the nurse manager in this situation?

Question

Quizplus · Accepted Answer

As a leader,the manager is providing and communicating vision and direction based on evidence and experience.The manager is engaging others in decision making that moves them toward the vision with a reasonable level of risk taking.

The Manager Calls the Staff Together to Assess a Situation