The nurse manager is aware that conflict is occurring on her unit; however,she is focused on preparing for a state health department visit,so she ignores the problem.What factor can increase stress and escalate conflict?
A) The use of avoidance
B) An enhanced nursing work force
C) Accepting that some conflict is normal
D) Managing the effects of fatigue and error

Question

Quizplus · Accepted Answer

Avoidance as a conflict-management style prolongs conflict and tends to escalate conflict.

The Nurse Manager Is Aware That Conflict Is Occurring on Her