
Production manager. You are an experienced competent manager of a production department. A new potential customer offered to buy a large quantity of your product for a reasonable price. The offer is open for a few days, which gives you time for input into the decision if you want it. To fill the new order, your employees would have to work nights and weekends for three weeks. The company has no union and cannot force employees to work overtime. However, your department members work well together, they have a very good performance record, and they like to participate in decision making. Which primary leadership style would you use to make the decision to take the order or not?
Step 1: Which model should you use? (_____ time-driven _____ development-driven)
Step 2: Which questions in your text's normative model (Exhibit 4.9 or 4.10) did you answer and how? (H = high, L = low, NA = not answered/skipped)
Step 3: Which leadership style is the most appropriate?
_____ decide _____ consult individually _____ consult group _____ facilitate _____ delegate
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