Which of the following activities would represent a customer-friendly approach in a healthcare setting? (Select all that apply.)
A)Using a local anesthetic before inserting a needle into a child's arm
B)Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
C)Ensuring that birthing preferences are on file and available in a laboring mother's chart
D)Providing support to families when a family member is brought into trauma

Question

Quizplus · Accepted Answer

A service orientation means delivering services in a manner that is least disruptive.When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible.Meeting the emotional, psychosocial, and spiritual needs of the patient is important.

Which of the Following Activities Would Represent a Customer-Friendly Approach