Which of the following includes the three-phase approach of unfreezing, moving, and re-freezing?
A)Total Quality Management
B)Service Quality
C)Open Systems Approach
D)Organizational Development

Question

Quizplus · Accepted Answer

The three-phase approach of unfreezing, moving, and re-freezing is a key concept in organizational development. Total Quality Management and Service Quality involve different frameworks, while the Open Systems Approach focuses on the organization's interaction with its environment.

Which of the Following Includes the Three-Phase Approach of Unfreezing