To Reduce the Situational Stress His Workers Felt,Tom Decided to Hire

To reduce the situational stress his workers felt,Tom decided to hire a customer relations group.Tom believed this new group could deal firsthand with customer inquiries and therefore reduce the burden his employees currently had of responding to customers.Is this a good idea or a bad idea? Why?

A) This is a good idea, it will eliminate stress.
B) This is a bad idea, it increases the number of feedback channels.
C) This is a bad idea, it promotes filtered communication.
D) This is a good idea, it promotes one contact for the customer.