George has been busy deciding if his company should provide customer service.He is not sure if it is the right thing to do.What role is George playing?
A) Leader
B) Manager
C) There is not enough information to determine.
D) Both leader and manager

Question

Quizplus · Accepted Answer

George is in a decision-making role, which is a function of a leader. He is considering whether providing customer service is the right thing to do, which involves analyzing the needs and wants of customers and making a strategic decision. Thus, George is playing the role of a leader.

George Has Been Busy Deciding If His Company Should Provide