As a manager, Susan is trying to establish a climate of positivity. She has hired two people who leave every interaction happier, more energized, and uplifted. They simply make others feel good. In addition, Susan made assignments based on the strengths of her team members and based on what they do best. And most importantly, she has been firm on the team members when they make mistakes. If a mistake is made, the offending team member is replaced. Which principle of establishing a climate of positivity has Susan violated?
A) Create positive energy networks
B) Pay attention to strengths and the best self
C) Establish a climate of compassion and gratitude
D) Compare current performance with performance of the past

Question

Quizplus · Accepted Answer

Susan violated the principle of establishing a climate of compassion and gratitude by immediately replacing a team member if they made a mistake. Compassion involves understanding and showing empathy towards others, and gratitude involves acknowledging and appreciating the efforts and contributions of team members. By replacing team members after making mistakes, Susan is not showing compassion or gratitude, and this could create a climate of fear and negativity rather than positivity.

As a Manager, Susan Is Trying to Establish a Climate