A retailer allows its employees to handle customer complaints without having to ask for permission or directions from management. Which of the following activities would this policy encourage?
A) employees feeling empowered to help customers
B) employees ignoring the rights of customers
C) employees actively helping customers
D) employees avoiding customers

Question

Quizplus · Accepted Answer

Allowing employees to handle customer complaints without needing to seek permission or guidance from management would encourage employees to feel empowered to help customers. This increased agency could lead to more proactive approaches to customer complaints and issues.

A Retailer Allows Its Employees to Handle Customer Complaints Without