If a customer at a store brings a purchase to checkout, and the item is not priced, the clerk at the register can ask the customer what the price is. If the price is $25 or less, the clerk does not have to do a price check. The clerk has been given the authority to trust the customer to have quoted the correct price. Which of the following is illustrated by this sort of discretionary power?

Question

Quizplus · Accepted Answer

This is an example of empowerment, which refers to giving employees the authority and resources they need to make decisions and take action on their own. By trusting the clerk to use their discretion in determining the price without a price check for items $25 or less, the store is empowering them to make decisions that benefit both the company and the customer.

If a Customer at a Store Brings a Purchase to Checkout