When the Chili restaurant chain was in financial trouble, its CEO directed the managers of each of the chain's restaurants to trim costs without sacrificing customer satisfaction. Which of the following did the CEO use to make restaurant managers accountable for cost-cutting measures?
A) substitution
B) transposition
C) delegation of authority
D) job sharing

Question

Quizplus · Accepted Answer

The CEO used delegation of authority to make restaurant managers accountable for cost-cutting measures. Delegation of authority involves assigning tasks and responsibilities to individuals at lower levels in the organizational hierarchy, while still holding them accountable for their actions and decisions. Therefore, the restaurant managers were given the authority to make cost-cutting decisions while also being held accountable for maintaining customer satisfaction.

When the Chili Restaurant Chain Was in Financial Trouble, Its