What was Elton Mayo, North America's first industrial psychologist, responsible for formulating?

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Elton Mayo is responsible for formulating the explanation of the Hawthorne effect – the phenomenon in which individuals change their behavior in response to being observed. Mayo's research at the Hawthorne Works of Western Electric Company demonstrated that workers' productivity was not solely influenced by physical working conditions, but also by social and psychological factors such as group dynamics and job satisfaction.

What Was Elton Mayo, North America's First Industrial Psychologist, Responsible