How is business process management similar to quality improvement approach such as total quality management?
A) They are intended to be cross-functional approaches to improve an organization.
B) They focus on radical redesign and drastic improvement of processes.
C) They focus on incremental change of processes.
D) They focus on the activities typically occurring at the operational level of the organization.
E) They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.

Question

Quizplus · Accepted Answer

Both business process management and total quality management are cross-functional approaches aimed at improving an organization. They involve multiple departments and stakeholders in identifying and implementing process improvements.

How Is Business Process Management Similar to Quality Improvement Approach