You pull staff together to assess a situation in which the family of a seriously ill patient is anxious and is absorbing a great deal of staff time in consultation,discussion,and questioning of treatment decisions.Staff members are becoming distanced from the family.After inviting the concerns of staff,you explain that the organization values patient-centered care and suggest that evidence supports that acting as an advocate and a listener is helpful to families.You ask the staff for ideas as to strategies that are effectively patient-centered in these situations.In this situation,you are taking on which role?

Question

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As a leader,you provide and communicate vision and direction based on evidence and tacit knowledge,and you engage others in decision making that moves them toward the vision with a reasonable level of risk taking.

You Pull Staff Together to Assess a Situation in Which