As a home health nurse,you use e-mail to communicate with some of your clients about their needs.You attend a conference for three days,and when you return,Mrs.S.is very upset because she sent you an email two days ago,and when you visit,she asks why you didn't respond,since she did not know what to do with her insulin dosage for that morning.As a result,she ended up with an overdose of insulin and in the ER.To prevent such occurrences in the future,it would be important to:
A) Advise patients that they should not contact you with urgent concerns.
B) Not communicate sensitive information in e-mails.
C) Advise patients as to how long you will be unavailable for responses to e-mails.
D) Advise patients to avoid using e-mail to discuss their needs with you.

Question

Quizplus · Accepted Answer

E-mail communication needs to include the time frame in which patients can expect a response from you,and this needs to be updated as required.

As a Home Health Nurse,you Use E-Mail to Communicate with Some