You follow up with Elizabeth (Question 14)and discover that she is really quite angry about the information sessions because she feels that you are implying that "what she has been doing all these years means that she is incompetent and doesn't care about her patients." Your response to her indicates that:
A) Elizabeth will never adopt the change.
B) Elizabeth is insecure in her practice.
C) Elizabeth requires more information about the practice.
D) Change involves emotions rather than intellect.

Question

Quizplus · Accepted Answer

It is critical to be able to "read" people and to recognize that communication should involve people's emotions and feelings.

You Follow Up with Elizabeth (Question 14)and Discover That She